This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by and comply with the 13 Australian Privacy Principles (March 2014) available on the website www.oaic.gov.au/privacy/privacy-act/the-privacy-act or refer to www.oaic.gov.au
There is a display board in the waiting area with various leaflets for your information. Various health and community information is also available on the internet via the ‘RACGP consumer medicines information’ and the ‘RACGP —Ten Tips for Safer Health Care’. For any specific information about your health needs please ask your doctor.
If you have problem we would like to hear about it. Please feel free to talk to your Doctor or the Practice Manager. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. Your concerns will always be attended to promptly and confidentially without discrimination. If you wish to take the matter further you can contact the following body:
Office of the Health Ombudsman PO Box 13281 George street Brisbane QLD 4003 Phone: 133 646 Website: www.oho.qld.gov.au
We welcome any suggestions to improve your experience at our Medical Centre. You can approach our reception team or practice manager at any time to discuss any of your ideas. If you wish you may make a suggestion anonymously by using our Suggestion Box located at the front reception counter.